AumHa Forums

I have tried to run System Restore in XP but I get this error message:
Restoration incomplete
Your computer cannot be restored to
(the DATE I chose)
System Checkpoint
No changes have been made to your computer
To choose another restore point, restart System Restore"

I tried choosing another restore date, but I get the same error message. I
will appreciate advice.

I've tried safe mode, does'nt work.

message from Event viewer

Event Type: Error
Event Source: sr
Event Category: None
Event ID: 1
Date: 2009-10-02
Time: 03:29:07
User: N/A
Computer: MATT
Description:
The System Restore filter encountered the unexpected error '0xC000009A' while processing the file 'ANIWZCSUSE .. 5AFC50E7B}' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0e 00 00 00 04 00 4e 00 ......N.
0008: 00 00 00 00 01 00 00 c0 .......À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Event Type: Error
Event Source: sr
Event Category: None
Event ID: 1
Date: 2009-10-02
Time: 01:13:15
User: N/A
Computer: MATT
Description:
The System Restore filter encountered the unexpected error '0xC000009A' while processing the file 'ANIWZCSUSE .. 5AFC50E7B}' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0e 00 00 00 04 00 4e 00 ......N.
0008: 00 00 00 00 01 00 00 c0 .......À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 2009-11-04
Time: 22:34:28
User: N/A
Computer: MATT
Description:
A restoration to "System Checkpoint" restore point failed. No changes have been made to the system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Need help

Is a Norton application installed or has one ever been installed?

cf. http://bertk.mvps.org/html/symantecdoc1.html

before 2005, yes

What anti-virus application did you install to replace the Norton application and is your subscription current?

Did you (1) uninstall the Norton application and then (2) download/run the Norton Removal Tool (3) before you installed the replacement application?

Have you ever run the Norton Removal Tool?

I really don't remember it's a long time ago, I've replaced it with AVG Anti-virus about 4 years ago.

I don't know if I have used NOrton removal kit

1. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

4. Test.

I have done what you told me and still does'nt work

Then chances are that you're seeing the effects of a hijackware infection.

Unfortunately, we can't help you with such issues in AumHa Forums right now. See the alternate suggestions here: http://aumha.net/viewtopic.php?f=30&t=42617

Best of luck!

I am no longer Watching this thread.