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Hello. I bought a Toshiba USB External Hard Drive (HDDR320E04XW) and attached it to a USB port. Then I formatted the drive to ntfs. This drive had(has) backup software which I did not want, hence the format. However, in properties I see 98mb used and 297GB unused. So, I am unsure if the software is still on the drive. I should have uninstalled the software first, but didn't. I don't know if there is anything that can be done about that.

The real problem comes when I try to "Safely Remove Hardware". In a matter of seconds, I get a BSOD. I attached external a number of times and each time, upon trying to safely remove, I get the same BSOD.

I installed Blue Screen Viewer and find I have a ntoskrnl.exe problem that I do not know how to handle. Thanks for any help on this. Dump 1 thru 6 are the same.

==================================================
Dump File : Mini110709-07.dmp
Crash Time : 11/7/2009 11:09:27 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000010
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`024c0489
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a450
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\Mini110709-07.dmp
==================================================

I ran a check disk routine on the internal drive WD3200BEVS-26VATO hoping that it would repair ntoskrnl.exe (and not sure if it didn't). Check disk replaced 3 bad clusters and moved 5 clusters to a bad cluster file. So, other questions. Do I have a bad diskdrive or one that is going bad? Did the ntoskrnl.exe get fixed? Should I format the external once more at this point or did I mess it up. Any advice? Check Disk Log follows:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 11/7/2009 11:47:50 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: john-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is SQ004830V03.

A disk check has been scheduled.
Windows will now check the disk.
158080 file records processed. 741 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. 209366 index entries processed. 0 unindexed files processed. 158080 security descriptors processed. Cleaning up 3246 unused index entries from index $SII of file 0x9.
Cleaning up 3246 unused index entries from index $SDH of file 0x9.
Cleaning up 3246 unused security descriptors.
25644 data files processed. CHKDSK is verifying Usn Journal...
36948552 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x21ff53000 for 0xf000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff57000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff58000 for 0xa000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff58000 for 0x1000 bytes.
Windows replaced bad clusters in file 31
of name \$Extend\$RmMetadata\$TxfLog\$Tops.
Read failure with status 0xc0000185 at offset 0x21fea9000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x21fea9000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x21feaa000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x21feaa000 for 0x1000 bytes.
Windows replaced bad clusters in file 130583
of name \Windows\winsxs\MSA14C~1.222\MICROS~1.DLL.
Read failure with status 0xc0000185 at offset 0x2200cf000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x2200d0000 for 0x1000 bytes.
Windows replaced bad clusters in file 130949
of name \Windows\winsxs\AM5D30~1.181\SYSTEM~1.DLL.
158064 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
66101591 free clusters processed. Free space verification is complete.
Adding 5 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

302716927 KB total disk space.
37961392 KB in 103614 files.
73284 KB in 25645 indexes.
20 KB in bad sectors.
275863 KB in use by the system.
65536 KB occupied by the log file.
264406368 KB available on disk.

4096 bytes in each allocation unit.
75679231 total allocation units on disk.
66101592 allocation units available on disk.

Internal Info:
80 69 02 00 f6 f8 01 00 65 9c 03 00 00 00 00 00 .i......e.......
43 68 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 Ch..<...........
30 c7 03 77 00 00 00 00 50 23 ac ff 00 00 00 00 0..w....P#......

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-08T04:47:50.000Z" />
<EventRecordID>14249</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>john-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is SQ004830V03.

A disk check has been scheduled.
Windows will now check the disk.
158080 file records processed. 741 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. 209366 index entries processed. 0 unindexed files processed. 158080 security descriptors processed. Cleaning up 3246 unused index entries from index $SII of file 0x9.
Cleaning up 3246 unused index entries from index $SDH of file 0x9.
Cleaning up 3246 unused security descriptors.
25644 data files processed. CHKDSK is verifying Usn Journal...
36948552 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x21ff53000 for 0xf000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff57000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff58000 for 0xa000 bytes.
Read failure with status 0xc0000185 at offset 0x21ff58000 for 0x1000 bytes.
Windows replaced bad clusters in file 31
of name \$Extend\$RmMetadata\$TxfLog\$Tops.
Read failure with status 0xc0000185 at offset 0x21fea9000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x21fea9000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x21feaa000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x21feaa000 for 0x1000 bytes.
Windows replaced bad clusters in file 130583
of name \Windows\winsxs\MSA14C~1.222\MICROS~1.DLL.
Read failure with status 0xc0000185 at offset 0x2200cf000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x2200d0000 for 0x1000 bytes.
Windows replaced bad clusters in file 130949
of name \Windows\winsxs\AM5D30~1.181\SYSTEM~1.DLL.
158064 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
66101591 free clusters processed. Free space verification is complete.
Adding 5 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

302716927 KB total disk space.
37961392 KB in 103614 files.
73284 KB in 25645 indexes.
20 KB in bad sectors.
275863 KB in use by the system.
65536 KB occupied by the log file.
264406368 KB available on disk.

4096 bytes in each allocation unit.
75679231 total allocation units on disk.
66101592 allocation units available on disk.

Internal Info:
80 69 02 00 f6 f8 01 00 65 9c 03 00 00 00 00 00 .i......e.......
43 68 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 Ch..&lt;...........
30 c7 03 77 00 00 00 00 50 23 ac ff 00 00 00 00 0..w....P#......

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Sorry this post is so long. Vista 64 on a Toshiba laptop A305-S6916. Many thanks in advance for any help or advice.

Use the warranty and replace the disk. It's not working properly.

That confirms my suspicions. Thank you.

Best of luck with it.

Sorry for the late post.

I called Toshiba Support for a RMA and they told me that I had to restore to original factory
settings and run another check disk before they would authorize a RMA or repair. So, I did that
and the disk came up clean. I wonder how the disk could contain errors and then come up clean.

So, thinking that I would get nowhere with the Support people, I wiped the hard drive of all
partitions and clean installed Windows 7 Home Premium x64. Windows 7 has been running very
good for 7-8 days. I have used the external drive several times under Windows 7, safely removing
each time, without a BSOD.

I am still concerned about the internal disk drive, and I will keep an eye out for any problems.

Thanks for reading this and for your help.

Unusual that. Perhaps you can contact Toshiba and ask. I can't see anything you did as "curing" disk problems. Like you I'd keep a cautious eye on that sucker.

Agree to that.