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Bill made extensive revisions to this post on Fri., 05 Jan-07.

Please note that free phone support for IE7 ended in early December 2006.

Free phone support for Internet Explorer 7/WinXP (installation issues only) is available through 30 Jun-08, based on your locale. Customers must be running WinXP in a non-domain environment.

In North America, call 1-866-234-6020

Hours of operation:
Monday-Friday 5 am - 9 pm Pacific Standard Time
Saturday-Sunday 6 am - 3 pm Pacific Standard Time

For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport

International customers can receive support from their local Microsoft subsidiaries. For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx

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~Moderator
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If IE 7 will not install, and you receive or suspect an "Access Denied" error is involved, the following worksheet should resolve the issue.

Preliminary Step: Look in the IE 7 Installation log:
Click Start, click Run, type %windir%\ie7.log, and then click OK to open the ie7.log file.
Note: By default, the ie7.log file is located in the C:\Windows folder.

• Your log shows: "time_stamp: IECUSTOM: Key is still unwriteable registry_subkey
  In this example, registry_subkey is the name of the registry subkey that is causing the problem.
  Fix: See Method 2:
  http://support.microsoft.com/kb/917925
  
• Your log shows: ArchiveFileForUninstall:ArchiveSingleFile Cancelled.
  Fix: See Method 3:
  http://support.microsoft.com/kb/917925
  
• Your log file shows:
  IECUSTOM: Unwriteable key HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILE DOWNLOAD
  Fix: IE 7 Support is free. It will take them less than ten minutes to fix this with two special utilities. visit the following Internet Explorer 7 Support Web page:
  http://www.microsoft.com/windows/ie/sup ... fault.mspx
  You can find additional information, bug reporting methods, and free phone support for Internet Explorer 7 by visiting this Support Web page.
  
  In your email or phone call, tell them that you see this registry key mentioned repeatedly:
  HKLM\Software\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_RESTRICT_FILE DOWNLOAD
  ...and that the last lines of your log contain:
  Update.exe extended error code = 0x3f5
• Other "Accessed Denied' errors.
  You should give serious consideration to letting Microsoft PSS fix any other errors. (See the previous "Fix" for contact information). For the inveterate do-it-myself types:
  
  Quote:
  First, download, unzip and move to \Windows\System32 the files:
  
  REGINI.EXE :
  http://www.dynawell.com/reskit/microsof ... regini.zip
  
  SUBINACL.EXE :
  http://www.microsoft.com/downloads/deta ... 6985e3927b
  
  Remember to Unzip and then place both files in \Windows\System32
  
  Second, open notepad, and copy/paste the following:

  Code:

  subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
  subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
  subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
  subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
  subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
  subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
  subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
  subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
  subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
  
  regini C:\reg_fix.txt
  
  cls
  
  REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {00214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

  
  Do a File, Save as, Set the bar at the bottom to 'All file types' and save: C:\fix_reg.cmd
  
  Third, open notepad again and paste the following:

  Code:

  \Registry\Machine\Software [1 5 10]
  \Registry\Machine\Software\Microsoft\Internet Explorer [1 5 10]
  \Registry\Machine\Software\Microsoft\Internet Explorer\SearchUrl [1 5 10]

  
  Do a File, Save, c:\reg_fix.txt
  
  

  • Now reboot XP, and start hitting the F8 function key early and often;
  • In the Advanced Boot Menu that appears, choose Safe Mode with Networking, and logon as Administrator.

  Fifth, do a Start, Run, cmd
  Type:
  C:
  CD \
  fix_reg.cmd
  Reboot when finished.
  
  Finally: Install IE 7 in Safe Mode with Netorking.
  
  If the issue repeats itself, the problem lies in a corruption in the user profile. Create a new user with Administrative priviliges. Logon as this new user. Logoff. Boot into Safe Mode with Networking as the new user and try the IE 7 install again.

Regards to all.
Bill Castner

Also see:

Error message when you try to install Internet Explorer 7 (especially Method 2)
http://support.microsoft.com/?kbid=917925

Tips for if you have trouble installing IE7 section, #3
http://www.ie-vista.com/known_issues.html ...which in turn points to http://blogs.msdn.com/ie/archive/2006/03/27/562265.aspx (issues involving MSFeeds.dll, which is related)

Thank you Robear for the issues/warnings. I do you have these covered.

The above "fix" handles both installation issues.

The first wants a permissions change on:
• HKCR = HKEY_CLASSES_ROOT
• HKLM = HKEY_LOCAL_MACHINE
• HKCU = HKEY_CURRENT_USER

Which I do.

The second wants a permissions change on HKCR which I do.

The one I see the most often with IE 7 Final is for this key:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchUrl

Which leads to a final log entry of:
10.953: Update.exe extended error code = 0xf00d
10.953: Update.exe return code was masked to 0x643 for MSI custom action compliance.

So if you see any extended error code = 0xf00d complaints in the log, I have those covered.

This same error can appear as extended error code = 0x3f5 as well, and my "fix" will sort that issue"


Particularly with XP Home this can only be changed by an Administrative user other than the one listed as 'Owner', (likely the very account used for logon in most cases). Using Safe Mode, and using a New Administrative Account, avoids SID issues when changing the Permissions on the key.

The best part is the my "fix" takes about as long to do as read about it.

You fellas should make this "Sticky".

Bill, I've noticed quite a few excellent Registry-fix posts from you (one of which helped me a while back). Much appreciated .
____
Joey

Done!

Thank you Joey.

Usually Robear dismisses my little treatises as codswallop

This is a Family Forum. Please don't discuss your bizarre fish fetishes here.

He did have to 'plaice' it somewhere
Joan

groooooaaaaaaaaan.

You do realize Joan that a pun is the lowest form of humor.

What Bill said!

I´M UNHAPPY.
IT DID NOT WORK IN MY CASE.

Logon as yourself.

Do a Start, Run, C:\fix_reg.cmd

Reboot and try the installation again.

The only permissions failure the above cannot fix is a corrupt user profile.

This is why the above directs you to create a new Administrative user account for the fix, and the IE 7 installation.

I am having this same problem. I have a Dell computer with XP Home SP2. I had no problems installing IE7 and really had no complaints with it. When the option came up to download the IE7 update, I did and ended up with the above message after trying to update. I called Microsoft and they gave me 3 options:

(1) Self help - (KB 917925) none of it worked for me.
(2) Call Dell support who referred me back to Microsoft.
(3) Pay Microsoft 59 bucks for support from them.

Regedit tells me that I do not have permission to change the key. I have tried safe mode, creating another administrator account and so far, nothing has worked. Is there a solution to this problem? I am one step shy or formatting and reinstalling.

Free phone support for installing IE7 ended in early December 2006, IIRC.

When did you (originally) install IE7?

What "IE7 update" are you referring to? Had you still been running a beta build of IE7 and then Automatic/Windows Update offered you the final released?

If you can open IE now, click on Help > About, write down the version displayed here (e.g., 7.0.1234.5) and post it in your next reply.

I've had IE7 installed for about a month.


Auotmatic update offered another download for IE7. I assumed it was a security fix.


The version is 7.0.5730.11